The Receptionist is the first point of contact for visitors, clients, and callers. The role is responsible for providing a professional, welcoming, and efficient front-of-house service while supporting the smooth day-to-day operation of the office or site.
We are looking for a receptionist:
SHIFT: Monday-Friday: between 08:00-18:00 – exact timing to be confirmed
Key Responsibilities
Front of House & Customer Service
- Greet all visitors in a polite, professional, and welcoming manner.
- Manage visitor sign-in procedures, issue passes, and notify relevant staff of arrivals.
- Answer incoming telephone calls promptly, directing enquiries appropriately.
- Maintain a tidy, safe, and presentable reception area at all times.
Administrative Duties
- Handle incoming and outgoing post and deliveries.
- Maintain visitor logs and reception records accurately.
- Book meeting rooms and manage room availability calendars.
- Provide basic administrative support such as filing, photocopying, scanning, and data entry.
Communication & Coordination
- Liaise with staff, contractors, and external visitors professionally.
- Respond to email and in-person enquiries in a timely manner.
- Escalate issues or concerns to the appropriate manager where necessary.
Health, Safety & Security
- Follow site security and access control procedures at all times.
- Report any suspicious behaviour, incidents, or safety concerns immediately.
- Ensure compliance with company policies, GDPR, and confidentiality requirements.
Skills & Experience
Essential
- Excellent verbal and written communication skills.
- Professional, courteous, and approachable manner.
- Strong organisational and time-management skills.
- Basic IT skills, including Microsoft Office (Outlook, Word, Excel).
- Ability to remain calm and professional under pressure.
Desirable
- Previous experience in a receptionist, front-of-house, or customer service role.
- SIA Security Guarding License
- Experience working in a corporate, security, healthcare, or public-facing environment.
