From November 2019, we have delivered professional Manned Guarding services for Global Data Centre Provider’ premises in London. Global Data Centre Provider is a private technology services company, delivering a wide range of IT solutions and services.
Services we deliver
On this contract we provide 168 hours of manned guarding per week, providing a 24/7 security provision for the client’s site. Our Security Officers assigned to this site are responsible for maintaining a secure environment for the client’s staff, visitors and assets. In alignment with the client’s operational and security requirements, our remit includes:
- Providing a security presence that incorporates first point of contact for all users of the Data Centre
- Robust access control and visitor management
- Internal patrols
- Incident response and reporting
- 24/7 security cover
Overcoming key challenges
The primary challenge arose when the level of cover was reduced and the number of hours provided per week were reduced to 168 from the initially mobilised service of 336 hours per week. This transition was necessary due to the client’s own cost efficiency reviews and involved the removal of supervisory hours and a transition to a streamlined Officer-only structure. As a result, half of the original team had to be removed from the contract, leaving a significantly smaller team to maintain full operational coverage, including holidays and sickness.
To strategically approach this challenge, we redesigned the service to maximise efficiency and resilience as follows:
- Allocating 1 Officer to permanent Monday-Friday daytime cover
- Assigning 2 Officers to cover night shifts and weekend daytimes
- Introducing 2 trained relief Officers to provide flexible backup support and cover where required
- Allocating a dedicated Helpdesk Operator to oversee scheduling and workforce planning
Our reconstructed service model has successfully navigated this significant challenge by providing the client with cost savings of approximately £156,000 per annum while maintaining continuity of service and minimising operational impact.
Delivering success
A key feature of the agreement includes a performance-linked element, whereby 5% of the annual contract value is retained subject to KPI achievement. Evidencing the measurable success of our restructured service model, we have achieved a 100% KPI score on this contract for 2025. This has enabled the full release and invoicing of the 5% retained contract value.
Additionally, reflecting the client’s continued satisfaction and confidence in our services, we have extended our contract with them for a further 5 years in January 2025. Our team assigned to this contract has also received an internal values award highlighting the professionalism and adaptability shown working on this contract.
