National Operations Centre Customer Service Administrator
The National Operations Centre Customer Service Administrator will manage the day-to-day administrative duties within the control room, working in accordance to policy, standards and security best practices.
SGS is a security provider throughout the UK, supplying security solutions to retail, transportation, financial, corporate, health, construction, local government, government and much more.
The Role
- Answering incoming telephone calls within a timely manner
- Make outgoing calls to security personnel to confirm arrival on site, hourly lone worker check calls and safe departure from site in a safe and timely manner
- Receive and respond to emails in a professional, courteous and timely manner
- Determine future staffing requirements on security sites
- Update incoming roster requests as necessary
- Liaise with clients, managers and security personnel regarding requests and requirements
- Adhere to working time regulations and ensure no officer breaches this, training will be provided
Shift Pattern:
There are 2 x 12 rotating shifts which the scheduler must be available to cover, as we operate 24/7 and these are:
- 06:00-18:00 – day shift
- 18:00-06:00 – night shift
The roster is:
- 3 x Day Shift, 3 x Night Shift, 3 x Off
The Candidate
- Excellent customer service skills
- Confident computer skills including Microsoft Office
- Good oral and written communication
- Knowledge of GDPR regulations would be an advantage, training will be provided
- SIA license desirable but not essential
We welcome applicants with no previous experience within the security industry as you will receive at least 2 weeks full time training on all computer systems and procedural requirements.
Our team need to be immaculately turned out, polite and proactive when engaging with customers to ensure a complete customer experience is provided, as we aim to maintain our outstanding reputation for excellence.
Leading the way for equality, we believe equality in the workplace has never been more relevant or important than it is today.
Sentinel Group Security is proud to be a disability confident committed employer.
SGS Core Values – Integrity, Team Work, Professionalism, Respect
Rate of Pay: £11.44 per hour – rising after successful training and probationary period
