Out of Hour Delivery Service

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Explore our Business Process Transformation services.

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Breaking down complex business processes and redesigning them to bring more value than ever before.

We believe processes can cause significant transformations in companies and institutions. Issues such as cost reduction, time savings and customer experience become sources of these transformations, leading to a raise in the value of the business and its customers, focusing on increased efficiency and more profitable operations

  • Phase 1: Analyze ‘as is’ process

    We study existing processes and identify critical factors to be retained in the business flow. Our experts highlight deficiencies and operational shortcomings.
    We also identify process risks and build safeguards against them.

  • Phase 2: Design ‘to be’ process

    We formulate a ‘to be’ process, eliminating operational inefficiencies and planning for risk mitigation. Next, we re-design the organizational structure, defining and mapping the skills matrix. The feasibility of implementing the new process is discussed with stakeholders.

  • Phase 3: Implement and improve

    Detailed migration and implementation plans enable a smooth transition to the new phase. Appropriate education and training modules help your people own the change, while our team catalyses the processes and functions as your implementation partner.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

Case Studies

Security & Help Desk Services for Mainstay Sites mainstay

Security & Help Desk Services for Mainstay Sites

Security & Help Desk Services for Mainstay Sites About the company Mainstay is a privately owned and independent

High-level, integrated security for River Island sites ri

High-level, integrated security for River Island sites

With more than 60 years of history, River Island is a brand with an impressive heritage. As well as UK and Ireland, t

White Papers

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In the dynamic and fast-paced environment of the UK retail s...

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We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before.

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